Complaints, Compliments and Suggestions

We value our customers. Our team is ready to listen and help you with any problem or complaint you need resolved.

Your compliments or suggestions also encourage us to keep serving you better.

You are important to us so if you have a complaint, compliment or other feedback, please talk to us.

Contact Us

General enquiries: Phone 08 8218 4888


Or, by writing to:

DHC Accounting Customer Relations
GPO Box 2222 
Adelaide SA 5001

To Lodge a Complaint

To help us deal with your complaint we recommend you:

  • Gather any documents and other supporting information
  • Keep detailed records of letters, names, times and dates relating to your complaint
  • Let us know how you would like the complaint resolved

We will help you to resolve the complaint by:

  • Acknowledging your complaint and making sure we understand the issue
  • Doing everything we can to fix the problem
  • Keeping you informed of our progress
  • maintaining a record of your complaint
  • Providing a final response within 45 days
  • Informing you if, for any reason, we are unable to provide a final response to your complaint within 45 days.

To lodge your complaint please follow these steps:

STEP 1:  We encourage you to call our General Enquiries team on 08 8218 4888 as soon as possible so we can assist you. We aim to resolve your complaint at this step.

STEP 2: If the complaint requires a more detailed investigation or is complex, your complaint may be referred to our Customer Manager for specialist assistance.

STEP 3: If you are unhappy with the response we provide, you may refer your complaint to external dispute resolution.

Giving a Compliment

Have you been happy with the service provided by team members? Please let us know so we can recognise them.

Making a Suggestion

Do you have a suggestion on any improvements we can make to the products and services we offer? Please let us know. We value your feedback.